Desktop Support

Job Summary

We are seeking a candidate for the position of a Desktop Support Technician responsible for providing end-user telephone, desk-side and remote technical assistance. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers and peripherals. In additional to technical support you will be responsible for imaging PC’s, deploying and configuring software and managing technology requests and account creation. The platforms supported are, Windows 7 and 10, Microsoft Office, Lenovo and HP computers, Apple iMacs, networked printers, mobile devices.

Responsibilities