Vacancy Description
Job Title: Datacenter operation Lead
Duration- Fulltime Permanent
Location: Framingham, MA (Onsite from Day1)
Job Description:
1. Operational Ownership (BAU)
2. Incident, Problem & Major Incident Management
Duration- Fulltime Permanent
Location: Framingham, MA (Onsite from Day1)
Job Description:
1. Operational Ownership (BAU)
- Own end to end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
2. Incident, Problem & Major Incident Management
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat inciden...
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