Data Acquisition & Support Squad Lead

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We enable the global financial community to move value with speed, precision and trust. With operations in more than 200 countries, we support a community of over 12,000 banks and financial institutions.

Key Responsibilities

• Leadership & Team Development: Lead and mentor the Data Acquisition & Support squad, promoting collaboration, accountability and continuous improvement.
• Data Sourcing & Monitoring: Oversee sourcing activities, monitor data feeds and ensure timely acquisition from trusted providers.
• Collaboration: Build strong relationships with customers and partners and coordinate with adjacent squads to support data acquisition needs and resolve issues promptly.
• Customer Engagement: Lead the squad to deliver high‑quality customer engagement and proactively increase self‑service opportunities in line with a sel...