Vacancy Description
- Own overall relationship with assigned clients
- Ensure quality and timely service with high degree of responsiveness
- Work with other internal teams in ensuring engagement goals are met
- Educate clients on BreachLock capabilities and benefits
- Manage client expectations and escalations
- Ensure retention and satisfaction of all assigned clients with high NPS score
- Help be the gatekeeper of quality for all deliverables.
- Monitoring the delivery of active penetration tests through-out the lifecycle i.e., from kick-off to report delivery and retest
- Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
- Support junior resources to resolve escalations and offer general process guidance
- Work with Cross Functional Teams to deliver pentesting as a service engagements
- Participate in Practice developm...
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