CX Design Analyst

Overview

To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys

Requirements

• Identification of personas as input to CX Design
• Definition & documentation of successful customer outcome canvases
• Definition & documentation of customer narratives in line with actual business scenarios
• Identification of dependencies for automation in line with defined customer narratives
• Support development teams during the development and test life cycle
• Communicate and clarify required business context and requirements with the teams where required
• Participate and contribute in solution design sessions
• A minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experien...