Customer Support Team Lead — Data-Driven Coach

Goldman Sachs Group, Inc. in Birmingham is seeking an experienced contact centre team manager. This role involves leading and developing a team of 12-15 customer support agents while ensuring high-quality customer service and achieving performance metrics. The manager will coach agents, handle escalated customer inquiries, and implement strategies to enhance customer journeys. Ideal candidates will have experience in a contact centre, particularly in Financial Services, along with strong leadership and analytical skills.
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