Customer Support Specialist

CMO Analytics is a SaaS analytics platform helping Shopify brands track profitability, marketing performance, and business metrics in real time. We are looking for a Customer Support Specialist to support our growing customer base and deliver a high-quality experience across all support channels.

Tasks

• Respond to customer inquiries via email, chat, and support tickets
• Troubleshoot technical and account-related issues
• Coordinate with the product and engineering teams to resolve customer problems
• Help customers understand analytics dashboards and reporting features
• Maintain accurate documentation of customer interactions
• Identify recurring issues and provide feedback to improve the platform and support processes
• Ensure fast response times and high customer satisfaction

Requirements

• Strong written and verbal English communication skills
• Previous experience in customer supp...