Customer Support Representative

Job Context

The Customer Support Representative Tier 1 role involves providing first-line support to AroFlo customers via phone and chat, resolving basic issues, and logging interactions, while also identifying technical problems and contributing to software improvements.

This position requires strong communication and problem-solving skills, a customer-focused approach, and adherence to service standards to ensure a positive customer experience.

What You’ll Do

• Customer Engagement: Professionally engage with AroFlo customers, clients, and internal stakeholders to address their inquiries, concerns, and feedback.

• Product Expertise: Develop expertise in AroFlo's core product and add-ons, including email sending domains, payment gateways, SMS messaging, Aropoint GPS, and accounting integrations.

• Inbound Queries: Efficiently handle inbound customer queries via phone and chat.

• Problem Resolution: C...