Customer Support Representative

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As a Customer Support Representative, you will be the primary point of contact for the majority of Qualia users. You will be responsible for fielding inbound calls and emails, providing training where applicable, and assisting in the resolution of technical issues. You will maintain an up-to-date understanding of Qualia's functionality and leverage this knowl...