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Customer Support Manager - Enterprise Software

SymphonyAI

Dublin, County Dublin, Ireland FULL_TIME June 01, 2026
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Vacancy Description

Introduction

Job Title:
Customer Support Manager 

Overview:
We are seeking an experienced Customer Support Manager to support and help deliver the transformation of our Customer Support function into a modern Customer Experience (CX)-led organisation across EMEA and North America.
This role will be hands-on, people-focused, and customer-facing, working closely with senior leadership to improve service quality, customer satisfaction, and operational efficiency. The role will play a key part in driving adoption of AI and automation within Customer Operations and improving day-to-day execution across incidents, backlog, and customer engagement.


Job Description

Responsibilities:

  • Lead and develop a team of Customer Operations and Support professionals, ensuring high performance, accountability, and customer focus.
  • Act as a primary escalation point for customer issues, leading incident calls and supporting...

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    Vacancy Details

    Location Dublin, County Dublin
    Country Ireland
    Type FULL_TIME
    Category Operations Specialties Managers
    Posted June 01, 2026

    About SymphonyAI

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    SymphonyAI

    Dublin, Ireland

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