Customer Support Leader, CX & Escalations

Apollo.io is looking for a Customer Support Manager to lead the support team in Manila. This role involves owning escalations, improving customer satisfaction metrics, and developing team performance through effective coaching.

Ideal candidates will have over 4 years in a customer-facing SaaS role and 2+ years in management, with a strong grasp of data literacy and customer service excellence. Join a fast-growing company and help shape our customer experience.