Customer Support & Dispatch Specialist

Job Description

We are seeking a Customer Support & Dispatch Specialist to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Qualification

Diploma or Bachelor’s Degree

Experience

1-2 years

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escape to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience. ...