Customer Support & Consumer Insights Executive

Customer Support & Consumer Insights Executive Delhi · Full-time | Reports to founders About Us Permea makes skincare that actually absorbs. Most products sit on the surface; ours use exosome and liposome delivery systems to get actives into the skin, not just onto it. The brand is pre-revenue, the team is small, and the founding logic is tight. This is our first customer-facing hire. Day-to-day, the job involves handling queries and sorting out delivery issues. But that is only part of it. We want someone who reads patterns who notices that three customers this week asked the same question about the serum, or that RTOs from one city keep spiking on Tuesdays, and brings that back to us. The product decisions we make in the next twelve months will be shaped by what you hear. WHAT THE ROLE INVOLVES Manage customer conversations across WhatsApp, calls, email, and Instagram. You will be the first person most customers ever speak to. Resolve queries on products, orders, refunds, and deliver...