Customer Support Associate

Position Summary

We are looking for a Customer Support Associate to provide high quality customer support for a complex software platform used in residential communities. This role is customer service driven and requires strong communication, sound judgment, patience, and the ability to guide users with varying levels of technical ability. The ideal candidate is comfortable handling both phone and email support, learning a broad product environment, and delivering a warm, human support experience rather than scripted interactions.

Job Details

• Work setup: Work from home
• Schedule: Monday to Friday | 9:00 PM to 6:00 AM (Manila Time)
• Holiday arrangement: US Holidays (Client Holiday Calendar Provided)

Responsibilities

• Handle inbound customer support concerns through phone and email in a timely and professional manner
• Assist users with login and password related issues
• Supp...