Customer Support Associate (BPO)

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome
We are looking for enthusiastic and customer-focused professionals to join our team as

Tier 2 Customer Support Associates . If you have strong communication skills and a passion for customer service, this opportunity is for you!
Job Role: Tier 2 Customer Support Associate (BPO)
Work Mode:

Work from Office / Hybrid (as per business requirement)
Shift:

US Shift (Night Shift)
Work Week:

Rotational (Mon–Fri / Tue–Sat / Wed–Sun)
Key Responsibilities
✔ Handle customer queries through

calls, emails, and chats
✔ Provide

Tier 2 support

and resolve customer concerns effectively
✔ Assist candidates with

recruitment-related queries

(fresh applicants & rehires)
✔ Guide users on

self-service portals and navigation
✔ Follow escalation procedures for unresolved issues
✔ Meet

SLA targets...