Customer Support Assistant

Dynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service.

Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Provide accurate information regarding products, services, and company policies
• Assist customers with issue resolution and follow-up communication
• Maintain and update customer records and documentation
• Coordinate with internal departments to ensure customer needs are met
• Monitor customer requests and ensure efficient handling of support cases
• Identify opportunities to improve customer experience and service processe...