Customer Support and Risk Operations Agent

Citcon is a growing fintech platform that connects businesses worldwide with over 100 mobile wallets and local payment methods. We are seeking a dedicated and detail‑oriented Customer Service and Risk Operations Executive to join our team. In this role, you will manage customer inquiries, resolve issues, and assess risks associated with daily operations.

Responsibilities

• Handle customer/vendor inquiries and complaints via phone, email, chat, and other channels, providing prompt and courteous assistance.
• Assist in Tier 1 tech support to identify and troubleshoot basic inquiries.
• Collaborate with cross‑functional teams, including Tech, Compliance, and Risk, to ensure customer inquiries are resolved.
• Manage and update chargeback and dispute requests for merchants and partners; investigate and resolve customer issues, escalating complex cases as needed.
• Monitor customer interactions and transaction data to identify and r...