Customer Support Analyst - Data-Driven & Channel Optimization

A leading service provider is seeking a Customer Service Representative in Kuala Selangor. The role involves providing first-level customer support, handling escalations, and conducting data analytics. Ideal candidates should have at least 2 years of relevant experience, excellent English communication skills, and proficiency with Microsoft products. The position requires flexibility to work weekends and rotational shifts, with a focus on customer satisfaction and attention to detail.
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