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Customer Support Agent- DE

SumUp

Berlin, Berlin, Germany Full-time May 30, 2026
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Vacancy Description

<p><strong>Customer Support Agent - German Speaker (Berlin based, onsite)</strong></p>
<p><br>SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.&nbsp;</p>
<p>As a Customer Support Agent for the German market, you will be the voice of our company.&nbsp;</p>
<p>&nbsp;</p>
<p><strong>What you’ll be doing in this position</strong></p>
<ul>
<li>Supporting our German-speaking customers by phone, email, chat and social media channels</li>
<li>Supporting our merchants for all questions and inquiries about our POS solution</li>
<li>You actively work on the optimization o...

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