Description
(Industry) Senior Manager Customer Success Management (CSM) (m/f/d)
Our Senior Managers CSMs (m/f/d):
Act as strategic partners to our local, regional (and global) clientsAre an internal and external innovation agent. Drive change for faster reaction to changing market requirement.Are well-known experts in their market (industry, products, channels etc.)Lead a team of industry CSMsExternal
Understands and works with the whole portfolio of POS-related data with key clients (gfknewron market, including the understanding for predict and/or consumer) and is the central point of contactEnsures effective and efficient client training and onboarding of new customers.Educates key and senior customers about the most relevant features/functionalities for their specific business needs.Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron wit...