Customer Success Representative (Inbound)

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for an Inbound Digital Customer Representative (DCR) to serve as the first line of strategic defense for our global customers. This role provides an exceptional, rapid-response customer experience for incoming inquiries that go beyond technical support.

The Inbound DCR will manage the reactive volume for our digital segment, ensuring no customer is left behind. You will own the Inbound Queue, triaging non-technical requests, identifying at-risk signals in customer communications, and guiding users to the right resour...