Customer Success

Senior Business Operations Manager Customer Success

Full-time

Job Description

We are looking for an experienced leader to head up our Operational Governance function within the Customer Success Operations team. This critical role ensures that our defined processes across Customer Success are consistently followed, delivering operational excellence and reducing risk. You’ll be responsible for driving governance, oversight, and process compliance across all customer-facing functions, including Professional Services, Support, Customer Success Management, and Education.

What You’ll Do

• Lead the execution and governance of defined Customer Success processes.
• Establish frameworks and controls to ensure process consistency and quality.
• Monitor and report compliance, performance, and operational risk.
• Work cross-functionally with Business Improvement, Automation & Reporting, and delivery teams to operationalis...