Customer Success Manager, MidMarket, German Speaker (Strategic Customer Success Team)

About the role

Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross‑sell opportunities. Collaborate with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.

Responsibilities

• Build and nurture strong relationships with key stakeholders, deepening the overall contact list and acting as a trusted advisor.
• Manage a meaningful pipeline of high‑growth potential customers to ensure optimal retention rates, emphasizing TCV and long‑term partnership with a focus on delivering unique customer experiences.
• Collaborate closely with customer stakeholders to link key workflows within their marketing operations to the business value Semrush delivers, ensuring customers underst...