Customer Success Manager

POSITION OVERVIEW At FRONTSTEPS, we don't believe in passive account management or glorified customer support.

We are looking for a high-velocity, solution-driven Customer Success Manager who wants to do more than close tickets and chase case-closure metrics.

We want an Embedded Consultant—someone who views themselves as a seamless extension of our partners’ businesses, dedicated to their operational victory.   This role is for an operator who is hungry, humble, and smart.

Our major market differentiator is our high-collaboration, in-person culture at our Denver headquarters.

We don't hide behind automated ticketing processes or avoid hard conversations out of a fear of failure.

Instead, we collaborate face-to-face, walk across the hall to solve problems cross-functionally with Product and Sales, and drive immediate results.   ESSENTIAL FUNCTIONS (What You’ll Actually Do) Build deep, high-touch relationshi...