Job Summary
The primary responsibility of a Customer Success Management is to assist the region in strategic tasks to ensure Vertiv’s contractual obligations and service requests are fulfilled.
Duties include but are not limited to:
Manipulation of service events associated with new contract bookings to ensure proper alignment based on history and contractual term. Generate standard and custom reports to monitor workload and service completion. Monitor the scheduling efforts of the scheduling team and provide action plans to ensure compliance to contractual agreements. Notifying the sales team and/or customers when scheduling attempts have been unsuccessful and work is in jeopardy. Work with vendors to ensure they are acknowledging, executing, and invoicing assigned work. Obtain billing information for billable work and ensuring appropriate authorizations Schedule billable servic...