Customer Success Associate in Telecom

Enhance customer satisfaction as a Customer Success Associate at 95 Apple Creek Blvd., Markham. This onsite role focuses on client engagement, solution selling, and delivering exceptional service.
We are seeking a results-driven individual with at least two years of experience in sales or call center environments within IT or telecom. In this position, you'll engage with clients, recommend telecom solutions, and respond to inquiries. Your expertise in customer service and strong communication skills will be vital for client onboarding and ongoing support.
Key Responsibilities:
• Collaborate with sales teams to understand customer needs
• Prepare and present tailored product demos and proposals
• Respond promptly to customer inquiries and service requests
• Manage customer onboarding efficiently with internal coordination
• Monitor service requests and ensure SLA compliance
Requirements:
• Minimum 2 years experience in IT or telecom sales
• Familiarity with...