Customer Strategy & Design Manager

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.

DUTIES AND RESPONSIBILITIES

• Strategic Client Engag...