Customer Solutions Specialist

The ideal candidate is customer-focused, with a pleasant disposition and a strong customer-service mindset. They take pride in delivering exceptional service and find joy in assisting customers to the highest standards. The role requires a team player who can also work independently, demonstrating proactive problem-solving skills and attention to detail.

• Respond promptly to customer inquiries via phone, chat, or email, ensuring issues are resolved in a timely and satisfactory manner.
• Collaborate with the Singapore office team to address customer feedback and implement support plans that foster long-term relationships.
• Diagnose and troubleshoot technical issues, providing users with appropriate solutions and guidance.
• Log all helpdesk interactions accurately in Freshdesk to maintain a comprehensive support history.
• Ensure all reported issues are fully resolved, following up when necessary to confirm customer satisfaction.
• Up...