Customer Solutions Associate

We are seeking a dedicated Customer Solutions Associate to drive customer satisfaction by consistently delivering high-quality service. The ideal candidate will manage customer service, monitor open orders, and collaborate with various teams to ensure seamless order fulfillment and billing.

Responsibilities

• Drive customer satisfaction by consistently delivering high-quality service.
• Strive to achieve on-time and in-full deliveries to meet customer expectations.
• Identify and resolve demand capture failures within defined Service Level Agreements.
• Regularly monitor open orders and ensure adherence to the Daily Activity Schedule.
• Work with customers and business partners to clear blocked orders within SLA.
• Optimize orders for logistical efficiency.
• Contact customers regarding out-of-stock or stock ...