Customer Service Telco Billing Account

As a Customer Service Telco Billing Account, you will be responsible for providing exceptional customer service to our telecommunications clients. In this full-time role, you will be based in our Davao City, Davao del Sur office, handling inbound customer inquiries and resolving billing-related issues.



What you'll be doing

Responding to inbound customer calls and emails regarding telecommunications billing and account management

Investigating and resolving customer billing inquiries and complaints in a courteous and efficient manner

Updating customer accounts and processing billing adjustments as needed

Providing customers with clear explanations of billing policies and procedures

Escalating complex issues to the appropriate team or supervisor when necessary

Maintaining a high level of customer satisfaction through effective communication and problem-solving



What we're looking for

At least HS Grad (old curri...