Customer Service Team Member Other - John Crane - Dubai

Job Description

• Preparation of job quotations and Orders, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Preparation of Contracts Price Lists/LTPAs across the MENA region.
• Review of Contract / Tender Terms and conditions.
• Support external sales team with specific customer account information.
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders.
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safet...