Customer Service Specialist

As a Customer Service Specialist, you will play a key role in ensuring smooth customer support, accurate commercial processing, and timely coordination across internal teams.

Your responsibilities will include:

• Preparing and issuing customer quotations based on technical inputs, service scopes, and pricing guidelines
• Performing detailed invoice checks to ensure billing accuracy, contract compliance, and alignment with agreed pricing structures
• Managing customer inquiries related to pricing, service status, lead times, and scope clarification
• Coordinating with engineering, planning, operations, and finance teams to ensure accurate and timely quotation and invoicing processes
• Monitoring work orders and ensuring correct cost capture and commercial setup in internal systems
• Supporting resolution of pricing discrepancies, invoice disputes, and customer claims
• Maintaining a...