Customer Service Role - Software Support

Become a Customer Service and Tech Support Rep at Concentrix, providing specialized software assistance and customer support in an on-site environment. Help resolve technical issues and billing matters with confidence.
For this position, candidates must have a minimum of one year of customer service experience. You will play a vital role in troubleshooting software concerns and enhancing customer satisfaction. The ability to understand and empathize with customer situations is crucial for success.
Key Responsibilities:
• Assist customers in resolving software-related issues
• Provide inbound support for various customer inquiries
• Address and correct billing concerns promptly
• Maintain a friendly and helpful demeanor
• Be eager to learn about new technology solutions
Requirements:
• At least 1 year of customer service experience
• Strong verbal communication and listening skills
• Open availability during weekdays and weekends
• Ability to handle a...