Customer Service Represntative

As a Customer Service Representative at South Euclid Lyndhurst Schools, you will play a vital role in ensuring a positive experience for parents, students, and staff. You will be the first point of contact for inquiries and provide exceptional customer service through various channels, including in-person, phone, and email. Responsibilities: - Greet and assist visitors, parents, and students in a friendly and professional manner. - Respond to inquiries and provide accurate information about school programs, services, policies, and procedures. - Handle incoming calls and emails, addressing questions and concerns promptly and efficiently. - Maintain a thorough understanding of the school district's offerings, events, and activities to provide detailed information to callers. - Collaborate with various departments within the school district to resolve issues and provide timely solutions. - Maintain accurate records of interactions, inquiries, and resolutions using the school distr...