Customer Service Representative

Site Specific Duties:

• Coordinating outbound and inbound shipment scheduling with carriers and customer


• Timely response to carrier and customer communications as they arise


• Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments


• Manul entry of pro #’s and or customer shipping numbers into multiple systems when needed


• Printing of pro placards for LTL shipments


• Daily communication with LTL carriers


• Generating a daily schedule with MS Excel


• Communicating and executing on special requests from customers

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve pr...