Vacancy Description
- Diploma/Degree in IT/Computer Science.
- At least 1 to 2 years of relevant experience.
- 1st level helpdesk to respond to calls.
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact.
- Perform outbound calls to users who leave callback.
- Handle emails as assigned by team leader.
- Handle responses via the Chatbot.
- Agent would need to be able to take stress of answering calls from members of public.
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