Customer Service Representative (Manufacturing Industry)

This role is currently temporary to support workload and open projects. However, the potential to convert to permanent is available, depending on the project and workload progression.

Salary - $45,500 - $52,000 - this position is Salaried, non-exempt (employee receives standard 40 hours/week, but is eligible for overtime pay when additional hours are worked).

This position is responsible for being the main point of contact for the OAM (after-market O-Ring) commonly referred to as distribution and OEM (Original Equipment Manufacturing) customer base.  This position is responsible for order entry, return material authorization (RMA) and initial 8D/CCR response, lead-time negotiation/presentation, and to some extent, pricing and promotion of product.  In addition to working and speaking with the customer base, frequent, proactive, communication with Operations, Planning, Quality, Accounting, and Technical (Engineering/Chemistry) will be required in order to deliver ...