Customer Service Representative (E-commerce, Apparel)

Customer Support Representative

Part-Time, Hourly | Scalable Coverage

Overview

We are seeking a high-quality customer support representative to provide responsive, culturally fluent, and flexible customer support for a premium DTC brand. The ideal candidate can scale coverage up during key product launches and marketing moments , while remaining lean during quieter periods.

Billing will be hourly , and weekly schedules will be shared at least one week in advance whenever possible .

Initial Staffing Model

• Candidate with consistent weekend availability
• Approximately 20–35 hours per week (total)
• Schedules shared one week in advance
• Hours may fluctuate based on:
• Product launches
• Promotions
• Press and influencer activity