Customer Service Representative / Data Entry

Customer Service Specialist, 40 hours per week (12 months renewable contract) Location:

•  Richmond, Virginia (100% On-site) Summary: We are seeking a detail-oriented Customer Service Specialist for a one-year contract.


• This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.

Key Responsibilities:

• Front-line Resolution: Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.

Case Management & Data Integrity:

• Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.

Service Excellence:

• Resolve complaints, de-escalate stressful situati...