Customer Service Representative

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for supporting customers by providing accurate information, resolving issues efficiently, and delivering an exceptional service experience. The ideal candidate is a strong communicator who enjoys problem-solving and takes pride in helping others. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person Provide accurate information regarding products, services, pricing, and policies Resolve customer concerns in a timely and professional manner Process orders, returns, exchanges, and account updates Document interactions and maintain customer records in the CRM system Escalate complex or unresolved issues to the appropriate team Follow up with customers to ensure satisfaction Meet individual and team performance goals (quality, response time, etc.) Collaborate with team members to improve customer experience ...