Vacancy Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE SERIES
SUMMARY Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
PRIMARY DUTIES &
RESPONSIBILITIES
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such ...
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