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Customer Service Quality Manager

Parsons Corporation

Remote, Oregon, United States Full-time July 02, 2026
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Vacancy Description

Description

:

Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.

What You'll Be Doing:

  • Under the supervision of the program’s National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type
  • Monitor the effectiveness of those checklists and improve as needed
  • Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections
  • Develop pertinent customer satisfaction surveys for end users
  • Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)
  • Analyze CSS data for trends and make programmatic s...

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    Vacancy Details

    Location Remote, Oregon
    Country United States
    Type Full-time
    Category Operations Specialties Managers
    Posted July 02, 2026

    About Parsons Corporation

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    Parsons Corporation

    Remote, United States

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