Vacancy Description
Customer Service Professional (f/m/d)
Location: Barcelona, Spain. Reporting to the Customer Care Supervisor.
Responsibilities
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track and trace upon delivery
- Maintain daily, weekly and monthly reports/dashboards for stakeholders
- Participate in the promotion of relevant products or services when talking to customers
- Contact customers and manage/ coordinate system modifications when needed
- Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable
Skills
- Customer knowledge
- Knowledge of the legal and/or regulatory frame
- Knowledge of commercial policy and offers
- Hygiene, safety and environment rules
- Booking
- Commercial relati...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Service Professional - (Temporary Position) at CMA CGM
Apply for this Position