Customer Service Manager

Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts.

Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.

Executes Strategic Intent and implementation of the organization/business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.

Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.

Plans, organizes, directs and controls the activities an...