Customer Service Manager

Description

• Lead the customer service team to ensure high-quality service delivery.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Oversee account management and maintain strong relationships with key clients.
• Handle complex customer queries and resolve issues in a timely manner.
• Monitor team performance and provide coaching for skill development.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 5–10 years relevant experience in SLAB, collateral management, or securities settlements
• Skills and Competencies: Strong experience using U.S. domestic settlement systems such as DTCC and Fedwire.
• Responsibilities and Duties: Experience managing call center operations
• Qualities and Traits: Strong organizational ski...