Customer Service Manager

About the company Suncamper commenced operations in 1977 and have been manufacturing quality motorhomes and campervans for over 40 years. Suncamper is now a leading motorhome and campervan specialist in Australia. We build and customise motorhomes in accordance with the client’s needs and usage intentions. We are currently looking for additional team members to join our manufacturing team and assist with all avenues of motorhome construction. About the role We are expanding our team to fill the position of Customer Service Manager. This role will report to the General Manager. Responsibilities and Duties

• Improve customer service experience, establishing tactics to engage customers and facilitate organic growth
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions...