Customer Service Lead with French or German

What you'll do:

• Guarantee compliance with SLAs, OLAs and KPIs.


• Coordinate operational activities across all delivery locations.


• Coordinate task allocation, prioritisation and workload distribution.


• Prepare and present operational dashboards and performance reports.


• Lead service review meetings with internal stakeholders.


• Ensure data quality and compliance with internal standards.


• Act as liaison between offshore operations and internal HR teams.

What'd you need:

• Solid understanding of HR service delivery models (ITIL or Similar Methodologies).


• Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).


• Proficiency in SAP HR, Oracle or similar HRIS p...