Customer Service

Job Title Customer Experience Ambassador

Employment Type Full Time

Job Experience Less than 2 years

Salary (MYR) 2,200.00 - 2,700.00

Postal Code / State / Country 56000, Kuala Lumpur, Malaysia

Job Description

Job Responsibilities

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.
• Provide feedback to Management for system and process improvements.
• Oversee the entire email system template (incoming and outgoing).
• Suggest and initiate improvements to processes.
• Perform other tasks as assigned by your supervisor or Management.

Job Requirements

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or operations.
• Experience handling inquiries across multiple ch...