Customer Service Associate - Medical Devices

Job Summary:

• This role provides comprehensive front-line support to independent sales representatives and customers regarding orders, products, and services, interacting via telephone, email, online chat, and in person.


• The position is responsible for efficiently troubleshooting inquiries and concerns, maintaining detailed interaction records, and processing shipments.
• Additional duties include assisting Accounting with inventory reconciliation of loaner equipment and trunk stock, utilizing product knowledge to resolve issues (escalating when necessary), and entering orders.
• The role requires versatility in performing various operational and customer service tasks.

Key Responsibilities:

• Interact with independent sales representatives and customers (telephone, email, online chat, or in person) to provide support and information on existing orders, products or services.


• Ensure appropriate act...