Customer Service Associate

Lake Forest, CA
Full-Time | Non-Exempt | Monday–Friday, 8:00 AM – 5:00 PM

About the Role

The Customer Service Associate plays a vital role in delivering exceptional service and building lasting customer relationships. This position supports customers through phone and email inquiries, order management, repair coordination, and claims processing. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where multitasking and communication are essential.

This role works cross-functionally with operations, repair technicians, and internal teams to ensure a seamless customer experience from initial inquiry through resolution.

Responsibilities

Customer Support & Communication

• Handle incoming customer inquiries via phone and email.
• Provide product recommendations and assist customers with order-related questions.
• Maintain professional, ...